Terms of Service

1. Who we are

LUMORIA is a studio operated as a UK sole trader — photography, film, design, websites, stores and the systems behind them. Reach us at [email protected]. These terms cover every service listed in the catalogue: bookings, fixed-quote projects, retainers and instant purchases.

2. What you’re buying

Each service page states what is included, the turnaround, and the price. Prices are shown in your region’s currency. No VAT is charged on them, and the price you see is the price you pay. A price marked “from” is an anchor, not a quote — the number you are held to is the one in your written scope. A price marked fixed is the price.

3. Bookings and cancellation

Instant slot booking runs in the UK, against a photographer’s real diary. Confirming holds the slot immediately. You may reschedule free up to 24 hours before the appointment. Inside 24 hours, or if the property cannot be accessed on arrival, we may charge the call-out. Outside the UK we quote per job rather than sell a slot we cannot guarantee.

4. Projects, scope and payment

Nothing starts until the scope is agreed in writing. Projects run on a deposit and a balance on delivery, or on the milestones set out in the scope; retainers are billed monthly in advance. Invoices are due on the date stated on them. One round of changes is included in every project — further rounds are quoted, not refused.

5. The guarantee

If the first deliverable misses the agreed brief, we redo it, or you don’t pay for it. That applies at every price point on this site. It covers the brief you agreed — not a change of mind about what the brief should have been, which we’ll happily quote instead.

6. The Store Teardown

The teardown is a recorded walkthrough plus a ranked fix list, delivered digitally, paid up front. We guarantee at least five specific, prioritised, actionable fixes; if a teardown surfaces fewer, you get a full refund and keep the recording. The fee is credited in full against a LUMORIA build booked within 30 days of delivery — once, against a single build, not exchangeable for cash. As a bespoke digital service delivered on completion it is otherwise non-refundable. This does not affect your statutory rights.

7. What you own

On final payment, the output is yours outright — files, code, raws, accounts. Photography is licensed to you, and where relevant to the agent and the vendor, in perpetuity. Our own methods, frameworks, templates and the engines we build on remain ours. We may show finished work in our portfolio unless you ask us not to, which is always fine to ask.

8. Your side

Give us a working brief, the access we need, and feedback inside the window agreed. If a project stalls on your side for more than 30 days we may re-quote the remaining work at current rates. You confirm you own — or are authorised to commission work on — whatever you send us.

9. LUMORIA Black

Membership is granted by the studio at its discretion, is never sold, and cannot be applied for. Member benefits are goodwill, not contractual entitlements, and may change or be withdrawn. Membership is reviewed quarterly and may lapse — most often because invoices stopped being paid on time.

10. Referrals

Referral credit is open to LUMORIA clients. You earn 20% of the amount we actually collect on everything the person you introduce spends in their first 12 months from the date the introduction is recorded — rising to 25% once your 3rd referral has become a paying client.

Credit, not cash. It is issued as studio credit against LUMORIA services, is not exchangeable for money, and is not transferable. It clears 30 days after the invoice that earned it is paid, and expires 12 months after it clears. It is redeemed against a draft invoice and is scheduled around booked work.

Who counts. The person introduced must be new to us — not already an active enquiry, quote or client, and not another address for a business we already work with. You cannot refer yourself. Where a referral is disputed or unclear, the studio decides, and its decision is recorded.

Conduct. Do not send anything that is, or implies it is, from LUMORIA; do not bid on our name in paid search; do not list us on coupon or discount sites; use our name and marks only as supplied and unmodified; do not present our clients' work as your own. Breach ends participation and voids credit not yet spent.

If the invoice that earned credit is later credited or refunded, unspent credit is reduced or withdrawn to match. We may change or end the programme; credit already cleared is honoured to its expiry date.

11. Liability

We advise and we build; deciding what to implement is your call. We do not guarantee a specific revenue or conversion result, and we say so plainly rather than in a footnote. To the fullest extent permitted by law, our total liability in connection with a service is limited to the fee you paid for it. Nothing here limits liability that cannot be limited by law.

12. Changes

We may update these terms. The version in effect when you ordered governs your order.

13. Governing law

England and Wales, and the courts of England and Wales.

Something here unclear? Ask — [email protected]. We'd rather answer than have you guess.